Easy Installation
Easily install Open Ticket AI on your own server using Docker.
Open Ticket AI
Automate Your Helpdesk. Securely and On-Premise.
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Flexible Integration
Thanks to its adapter-based architecture, Open Ticket AI can connect to virtually any helpdesk system like OTOBO, Znuny, or OTRS.
Automated Classification
Automate the classification of support tickets by queue and priority to streamline your workflow.
High Security
As a fully on-premise solution, all your data is processed locally on your infrastructure, ensuring maximum privacy and security.
Open Source
Open Ticket AI is free and open-source. Benefit from community-driven development and complete transparency.
Highly Customizable
Customize the processing pipelines, models, and system connections through a simple yet powerful configuration file.
Open Ticket AI Demo
Support Packages
Essential Launch
Perfect for getting started with core AI capabilities.
$1000
- Core Installation & System Setup
- Deployment of Standard Prediction Model
- Ticket Prioritization Engine
- Automated Queue Classification
Professional Acceleration
Tailor the AI to your specific business data and needs.
$4000
- Core Installation & System Setup
- Training of Queue Model on your data
- Training of Priority Model on your data
- Ticket Prioritization Engine
- Automated Queue Classification
Enterprise Integration
Full integration and custom development for complex workflows.
$12000
- Core Installation & System Setup
- Training of Queue Model on your data
- Training of Priority Model on your data
- Ticket Prioritization Engine
- Automated Queue Classification
- Custom Third-Party Ticket System Integration
- Includes up to 3 Custom Attribute Predictions
- Each Additional Attribute Prediction: €3000
- Bespoke Feature & Workflow Development
Services
Basic Care
Ensures your system remains stable, secure, and up-to-date.
$100 / month
- Proactive System Updates & Patching
- Uptime & Core Log Monitoring
- Monthly AI Performance Health Check
- Support Response Time: Within 1 Business Day
Proactive Support
Advanced monitoring and reporting for optimal performance.
$300 / month
- All Basic Care Services
- Weekly In-Depth Performance Monitoring
- Comprehensive Monthly Performance Reports
- Priority Support Response: Within 1 Business Day
Enterprise Assurance
Complete operational oversight with strategic AI optimization.
$1000 / month
- All Proactive Support Services
- Real-Time Monitoring & Anomaly Alerts
- Strategic AI Review & Optimization
- Guaranteed Response Time: Within 1 Business Day