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Installation

  1. Clone the repository

    bash
    git clone https://github.com/your-org/open-ticket-ai.git
    cd open-ticket-ai
  2. Copy the sample configuration

    bash
    cp docs/original_source/_config_examples/queue_priority_local_config.yml config.yml
  3. Build and start the services

    bash
    docker-compose up -d --build

Open Ticket AI communicates with your ticket system via Web Services; there is no external API.

Ticket System Integration

Currently integrations are available for OTRS, OTOBO, and Znuny. The setup is identical for all three systems:

  1. Configure the necessary Web Services in your ticket system.
  2. Create a dedicated user or agent for Open Ticket AI access.
  3. Point the integration to the URL and credentials of that Web Service user.

For detailed instructions, consult the corresponding getting started guides for your ticket system.