Installation
Clone the repository
bashgit clone https://github.com/your-org/open-ticket-ai.git cd open-ticket-ai
Copy the sample configuration
bashcp docs/original_source/_config_examples/queue_priority_local_config.yml config.yml
Build and start the services
bashdocker-compose up -d --build
Open Ticket AI communicates with your ticket system via Web Services; there is no external API.
Ticket System Integration
Currently integrations are available for OTRS, OTOBO, and Znuny. The setup is identical for all three systems:
- Configure the necessary Web Services in your ticket system.
- Create a dedicated user or agent for Open Ticket AI access.
- Point the integration to the URL and credentials of that Web Service user.
For detailed instructions, consult the corresponding getting started guides for your ticket system.